I get an error message when I watch the video

There may be some problems that you’re not able to solve such as network issues from your ISP. If you’ve tried everything from your side, you may wish to notify your ISP to see if they are having any network problems.

Category	Topic
About Windows Media Player	How do I install the Windows Media Player? What is “auto-update”? How long will the “auto-update” process take?
Basics of Streaming	What do I need to view streaming video on DataFlix? What kind of computer works best? What does “streaming” mean? Can I save a streaming video? What are the different types of streaming video? Why does the DataFlix player look different than other players
Connection Speeds	Why does a faster Internet connection mean better video? Why can’t I choose my own connection speed? How can I get a fast Internet connection? What is DSL? What is a cable modem? What is dial-up and does DataFlix support it?
DataFlix Affiliates	What is a DataFlix Affiliate? How can I become a DataFlix Affiliate? How do I make money with DataFlix? What kind of video will DataFlix accept?
DataFlix Basics	How do I start using DataFlix? What does it cost? How do I pay for it?
Error Messages	I get an error message when I watch the video
Watching Video	I click on a video link and nothing happens I can hear something, but I’m not seeing video I get video, but it looks choppy The video keeps “buffering” -- what does that mean? Can I see video at my office? I am trying to watch a live event and the video does not appear What are archived events?