The Challenge
Roboxa’s primary communication channel was a telephony system, with sales, solution and service representatives available 24/7 for product offers, solutions and enterprise service.
- Call volume, handle time and wait time outstripped available reps
- Human-intensive model drove up operational costs
- Inbound leads were lost at the queue
Roboxa needed a self-serve, always-on channel that could absorb routine enquiries and protect new-business leads — without expanding the call center.
The Solution. Roboxa Virtual Agent.
The Roboxa Virtual Agent is an enterprise customer-engagement conversational bot built on Google Dialogflow and ConverX Messenger, designed as a primary channel to engage enterprise customers for Smart Glass solution demos and support services — faster, friendlier and always available.
Lead Engagement
Greets new enterprise leads, surfaces solution highlights and schedules demos in real time.
Customer Support
Resolves common Smart Glass questions on the spot — no queue, no callbacks.
Website-Native
Embedded directly into the Roboxa website via ConverX Messenger for a seamless first-touch experience.
The Results
Roboxa’s global enterprise customers and new leads are engaged 24/7 with no wait times. A complete serverless architecture on Google Cloud, plus seamless website integration with ConverX Messenger, accelerated time-to-market.