How the power of text analytics and natural language processing can extract actionable insights from your unstructured text data.

Customer service is an important aspect of customer journey, for businesses of all sizes and industries — and it has become one of the top priorities for executives. Customer service is all about “experience”, and bad experience or customer frustration will lead to churn. Organizations across the globe are thriving to improve customer experience (CX), …

Customer Service Chatbots Improve Customer Experience Read More »

A common question we hear everywhere these days is  - ”Will AI/Robots replace humans?” What do you think? One of the last subjects Stephen Hawking wrote was not as widely reported as perhaps it should have been. The physicist, who had previously warned about the potential threat artificial intelligence posed, more recently suggested that humans faced an …

AI/Robots do not Threaten Humans, but Super Humans do Read More »

Every business wants to get the most from its data, but unlike legacy data types, today’s rising volume of data is not well structured — especially text data, which includes conversations, social posts, surveys, product reviews, documents, and customer feedback. Businesses can tap into the power of text analytics and natural language processing (NLP) to …

Using Text Analytics and NLP: An Introduction Read More »

What’s happening in the world of Chatbots?

What is Data Science? A simple definition of data science is that it’s the study of analyzing information and predicting outcomes. The predictions are mainly made using machine learning, but just one model can take months of data extraction, cleanup, coding, and deployment. Data science requires much larger reservoirs of data than a standard application …

A Brief Primer on Data Science and What It Can Do for Your Business Read More »