Case Study - IT Service Desk Chatbot
Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost.
- Limited availability of IT service desk support, 8am to 5pm.
- High call volumes, most calls are in queue for 1 to 5 minutes.
- High service desk cost, hard to scale.
- Poor employee experience.
Solution by Dataflix
- AI-powered chatbot as first level of support.
- Chatbot answers all questions that do not require a human intervention.
- Idea to proof-of-concept to solution in less than 3 months.
- 24/7 support with instant answers.
- Reduced call volumes to agents.
- No-to-lesser wait times driving better employee experience.
- Reduced cost, and scalable solution.