Driving Employee Productivity with IT Service Desk Chatbot

Improve employee experience & productivity

Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost.

Business Problem

  • Limited availability of IT service desk support, 8am to 5pm.
  • High call volumes, most calls are in queue for 1 to 5 minutes.
  • High service desk cost, hard to scale.
  • Poor employee experience.

Solution by Dataflix

  • AI-powered chatbot as first level of support.
  • Chatbot answers all questions that do not require a human intervention.
  • Idea to proof-of-concept to solution in less than 3 months.

Benefits

  • 24/7 support with instant answers.
  • Reduced call volumes to agents.
  • No-to-lesser wait times driving better employee experience.
  • Reduced cost, and scalable solution.

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