ConverX INSIGHTS
Key Features
Insights into Conversations
Deep insights into conversations with Virtual agents to drive better customer experiences
Adoption Focused
Key metrics to analyze user conversations and drive virtual agents adoption
Serverless Architecture
Server-less architecture. No coding required. Works on-preen or in the cloud
Your Own BI
Connect your existing BI tools to conversation analysis
ConverX Insights provides actionable insights into human-to-bot interactions. Objective is to analyze conversations – and re-train the bots to increase bot adoption rate driving the real value & ROI from chat & voice bots. The platform is built on conversation logs with advanced ML & NLP techniques to drive deeper analysis, covering wide range of metrics including sessions, user engagement rate, confidence levels, user sentiment analysis, failed conversations and many more.
Google Dialogflow + Dataflix Messenger
Messenger delivering rich conversational experiences.
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