Key Features

Insights into Conversations

Deep insights into conversations with Virtual agents to drive better customer experiences

Adoption Focused

Key metrics to analyze user conversations and drive virtual agents adoption

Serverless Architecture

Server-less architecture. No coding required. Works on-preen or in the cloud

Your Own BI

Connect your existing BI tools to conversation analysis

ConverX Insights provides actionable insights into human-to-bot interactions. Objective is to analyze conversations – and re-train the bots to increase bot adoption rate driving the real value & ROI from chat & voice bots. The platform is built on conversation logs with advanced ML & NLP techniques to drive deeper analysis, covering wide range of metrics including sessions, user engagement rate, confidence levels, user sentiment analysis, failed conversations and many more.

Google cloud logo

Google Dialogflow + Dataflix Messenger

Integrate Dialogflow (formerly APLAI) chatbots with websites and apps using Dataflix
Messenger delivering rich conversational experiences.

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