Insights into Conversations
Deep insights into conversations with Virtual agents to drive better customer experiences
Key metrics to analyze user conversations and drive virtual agents adoption
Server-less architecture. No coding required. Works on-preen or in the cloud
Your Own BI
Connect your existing BI tools to conversation analysis
ConverX Insights provides actionable insights into human-to-bot interactions. Objective is to analyze conversations – and re-train the bots to increase bot adoption rate driving the real value & ROI from chat & voice bots. The platform is built on conversation logs with advanced ML & NLP techniques to drive deeper analysis, covering wide range of metrics including sessions, user engagement rate, confidence levels, user sentiment analysis, failed conversations and many more.
Google Dialogflow + Dataflix Messenger
Messenger delivering rich conversational experiences.
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