Customer service teams at Hyundai receive thousands of calls each month. This required a substantial amount of duplicated effort, with slower response times as agents worked through the queue of callers. The goal is to deflect calls resulting in cost savings, while improving CX loyalty, advocacy & satisfaction with the additional communication channel, 24/7.
Google Cloud + Dataflix Messenger
“Hyundai Virtual Agent” is a self-serve conversational interface for Hyundai call center, built on Google Dialogflow and Dataflix Messenger. The AI-powered chatbot is designed to respond to general inquiries including Bluelink and recalls, delivering consistent responses. The new text-based self-serve channel with faster, consistent and seamless experience, available 24/7 with zero wait times.
Dataflix’s experience on Google Cloud and Conversation AI, coupled with the strategic partnership with HAEA helped to stay outcome-focused. A complete server-less architecture of Dialogflow and Dataflix Messenger accelerated time-to-market.
Project Partner Highlight
Your Trusted Google Cloud Partner
As a Google Cloud Partner, Dataflix was able to deliver a robust solution by combining the power of Dataflix Messenger with Google Dialogflow, we built the Hyundai Virtual Agent.
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