IBM Watson Assistant Journey
Drive, track & measure customer experience with AI-powered Contact Center
Chatbots & voice bots with advanced NLP, enabling natural interactions
Contact Center Integrations
Integrate with your existing platforms: Omnichannel, IVR, text & voice channels, APIs, apps and devices
Measure customer experience with deep insights – sentiment score, adoption rate, and more – to prove ROI
Manage & optimize virtual agents to improve user adoption rate and customer experience, at scale
Accelerate IBM WA Solutions with Dataflix ConverX
Rich conversational interface for bots or agents built for IBM WA
Deep actionable insights into human-to-bot interactions, for bots built on IBM WA
Explore the power of IBM Watson Assistant
Why AI for customer service?
Organizations are seeing the benefits of automating customer service, connecting conversational AI to their existing systems, getting more insight from data and improving productivity.
Watson Assistant saves USD 23.9 million
Forrester interviewed four IBM clients who CRM streamlined business processes with conversational AI. See how these organizations improved customer satisfaction, empowered customer service agents and achieved a 337% ROI using virtual agents across their organization.
Experts agree: now is the time to adopt conversational AI
Keeping your customer experience up to date in a way that defines and differentiates your brand while building and maintaining customer loyalty is crucial to your success.
Interested in a free trail or want to learn how we can help?
Schedule a free, no-pressure consultation about your unique use case.