CCAI Journey

Drive, track & measure customer experience with AI-powered Contact Center

Build

Virtual Agents

Chatbots & voice bots with advanced NLP, enabling natural interactions

Integrate

Contact Center Integrations

Integrate with your existing platforms: Omnichannel, IVR, text & voice channels, APIs, apps and devices

Measure

Conversation Analytics

Measure customer experience with deep insights – sentiment score, adoption rate, and more – to prove ROI

Optimize

Managed CCAI

Manage & optimize virtual agents to improve user adoption rate and customer experience, at scale

Get To Market Faster with Dataflix CCAI Products

Messenger

Rich conversational interface for bots or agents built on Google Dialogflow.

Conversation Analytics

Deep actionable insights into human-to-bot interactions, for bots built on Dialogflow.

Conversation AI Packages

Conversation AI Packages are designed to accelerate implementation of CCAI solutions. Each of the four packages address specific CCAI use cases with defined time-to-market and value proposition.

Agent

$1 per Session
  • 10 Intents
  • 1 Channel
  • Website & web apps
  • Google chat, Telegram
  • Your brand
  • Dataflix Messenger
  • Conversation Analytics
  • -
  • -
  • -
  • -
  • 3-5 weeks
  • Support & training

Automate

$2 per Session
  • 15 Intents
  • 1 Channel
  • Website & web apps
  • + WhatsApp, SMS
  • Your brand
  • Dataflix Messenger
  • Conversation Analytics
  • Built-in Survey
  • Live chat integration
  • 2 API integrations
  • -
  • 6-8 weeks
  • Support & training

Voice

  • 10 Intents
  • 1 Channel
  • -
  • Voice
  • Your brand
  • -
  • Conversation Analytics
  • -
  • -
  • 2 API integrations
  • Contact center integration
  • 8-10 weeks
  • Support & training

Omni-channel

  • 25+ Intents
  • Omni-channel
  • Website & web apps
  • Text & voice channels
  • Your brand
  • Dataflix Messenger
  • Conversation Analytics
  • Built-in Survey
  • Live chat integration
  • API integrations
  • Contact center integration
  • 3-5 weeks
  • Support & training

A session represents a conversation between a virtual agent and an end-user. Each session can contain multiple messages between a virtual agent and an end-user.

Customer Success Stories

We can help you launch in days, not months

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Customer Success Story – Virtual Agent

HAEA partnered with Dataflix to analyze, design & build text-based AI-powered conversational interface for Hyundai’s customers to enable highly engaging customer experiences. Dataflix has been a successful outcome-focused partner.

Customer Success Story – Enterprise Productivity Bot

HAEA partnered with Dataflix to build a chatbot to empower enterprise collaboration during circumstances like “Stay at home”. Dataflix acted as an advisory and implementation partner supporting in building a prototype and the actual solution.

Customer Success Story – Westover Lung Center Patient Chatbot

Dataflix is a strategic partner to Westover Lung Center helping them to determine Patient Engagement chatbot ROI, evaluate technologies, build a prototype and deliver the actual digital assistant.

Customer Success Story – Westover Lung Center Patient Chatbot

HAEA partnered with Dataflix to build a chatbot to empower enterprise collaboration during circumstances like “Stay at home”. Dataflix acted as an advisory and implementation partner supporting in building a prototype and the actual solution.

Customer Success Story – NatureMills Delivers Better Customer Experience

Nami is a chatbot built with Google Dialogflow and Dataflix Messenger supporting customers with all common questions that do not require human intervention —designed with persona, emotion and tone delivering rich conversational experience.

Customer Success Story – NatureMills Delivers Better Customer Experience

Nami is a chatbot built with Google Dialogflow and Dataflix Messenger supporting customers with all common questions that do not require human intervention —designed with persona, emotion and tone delivering rich conversational experience.

Want to learn more about our CCAI solution?

Schedule a free, no-pressure consultation about your unique use case.