CONTACT CENTER AI
CCAI Journey
Drive, track & measure customer experience with AI-powered Contact Center
Build
Virtual Agents
Chatbots & voice bots with advanced NLP, enabling natural interactions
Integrate
Contact Center Integrations
Integrate with your existing platforms: Omnichannel, IVR, text & voice channels, APIs, apps and devices
Measure
Conversation Analytics
Measure customer experience with deep insights – sentiment score, adoption rate, and more – to prove ROI
Optimize
Managed CCAI
Manage & optimize virtual agents to improve user adoption rate and customer experience, at scale
Conversation AI Packages
Conversation AI Packages are designed to accelerate implementation of CCAI solutions. Each of the four packages address specific CCAI use cases with defined time-to-market and value proposition.
Agent
- 10 Intents
- 1 Channel
- Website & web apps
- Google chat, Telegram
- Your brand
- Dataflix Messenger
- Conversation Analytics
- -
- -
- -
- -
- 3-5 weeks
- Support & training
Automate
- 15 Intents
- 1 Channel
- Website & web apps
- + WhatsApp, SMS
- Your brand
- Dataflix Messenger
- Conversation Analytics
- Built-in Survey
- Live chat integration
- 2 API integrations
- -
- 6-8 weeks
- Support & training
Voice
- 10 Intents
- 1 Channel
- -
- Voice
- Your brand
- -
- Conversation Analytics
- -
- -
- 2 API integrations
- Contact center integration
- 8-10 weeks
- Support & training
Omni-channel
- 25+ Intents
- Omni-channel
- Website & web apps
- Text & voice channels
- Your brand
- Dataflix Messenger
- Conversation Analytics
- Built-in Survey
- Live chat integration
- API integrations
- Contact center integration
- 3-5 weeks
- Support & training
A session represents a conversation between a virtual agent and an end-user. Each session can contain multiple messages between a virtual agent and an end-user.
Customer Success Stories
We can help you launch in days, not months
Customer Success Story – Virtual Agent
HAEA partnered with Dataflix to analyze, design & build text-based AI-powered conversational interface for Hyundai’s customers to enable highly engaging customer experiences. Dataflix has been a successful outcome-focused partner.
Customer Success Story – Enterprise Productivity Bot
Customer Success Story – Westover Lung Center Patient Chatbot
Dataflix is a strategic partner to Westover Lung Center helping them to determine Patient Engagement chatbot ROI, evaluate technologies, build a prototype and deliver the actual digital assistant.
Customer Success Story – Westover Lung Center Patient Chatbot
Customer Success Story – NatureMills Delivers Better Customer Experience
Customer Success Story – NatureMills Delivers Better Customer Experience
Want to learn more about our CCAI solution?
Schedule a free, no-pressure consultation about your unique use case.
