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Month: August 2019

Customer Success Story – IT Service Desk Chatbot

Cloud AI, Conversation AI, ConverX Messenger, Customer Success Stories / By

Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost. Limited availability of IT service desk support, 8am to 5pm. High call volumes, most calls are in queue for 1 to 5 minutes. High …

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Customer Service Chatbots Improve Customer Experience

Cloud AI, Conversation AI / By

Customer service is an important aspect of customer journey, for businesses of all sizes and industries — and it has become one of the top priorities for executives. Customer service is all about “experience”, and bad experience or customer frustration will lead to churn. Organizations across the globe are thriving to improve customer experience (CX), …

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