Hyundai Virtual Agent
HAEA partnered with Dataflix to analyze, design & build text-based AI-powered conversational interface for Hyundai’s customers to enable highly engaging customer experiences.
Customer Success Story – Enterprise Productivity Bot
HAEA partnered with Dataflix to build a chatbot to empower enterprise collaboration during circumstances like “Stay at home”.
Dataflix acted as an advisory and implementation partner supporting in building a prototype and the actual solution.
Customer Success Story – Westover Lung Center Patient Chatbot
Dataflix is a strategic partner to Westover Lung Center helping them to determine Patient Engagement chatbot ROI, evaluate technologies, build a prototype and deliver the actual digital assistant.
Customer Success Story – NatureMills Delivers Better Customer Experience
Nami is a chatbot built with Google Dialogflow and Dataflix Messenger supporting customers with all common questions that do not require human intervention —designed with persona, emotion and tone delivering rich conversational experience.
Using Text Analytics and NLP: An Introduction
How the power of text analytics and natural language processing can extract actionable insights from your unstructured text data.
Customer Success Story – IT Service Desk Chatbot
Businesses can reduce IT service desk cost and improve employees experience with AI-powered Chatbots. The Chatbot helped to improve service desk efficiency, provide better support to employees and reduce support cost. Limited availability of IT service desk support, 8am to 5pm. High call volumes, most calls are in queue for 1 to 5 minutes. High …
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Customer Service Chatbots Improve Customer Experience
Customer service is an important aspect of customer journey, for businesses of all sizes and industries — and it has become one of the top priorities for executives. Customer service is all about “experience”, and bad experience or customer frustration will lead to churn. Organizations across the globe are thriving to improve customer experience (CX), …
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AI/Robots do not Threaten Humans, but Super Humans do
A common question we hear everywhere these days is - ”Will AI/Robots replace humans?” What do you think? One of the last subjects Stephen Hawking wrote was not as widely reported as perhaps it should have been. The physicist, who had previously warned about the potential threat artificial intelligence posed, more recently suggested that humans faced an …
AI/Robots do not Threaten Humans, but Super Humans do Read More »
Using Text Analytics and NLP: An Introduction
Every business wants to get the most from its data, but unlike legacy data types, today’s rising volume of data is not well structured — especially text data, which includes conversations, social posts, surveys, product reviews, documents, and customer feedback. Businesses can tap into the power of text analytics and natural language processing (NLP) to …
